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Customer Reviews.

service

5

We were given a great level of service from all the staff at the dealership.

10 November 2017

service

5

Courteous, informed service assistant.Informed at each stage and car cleaned.

10 November 2017

service

5

See my reasons for my answer to Question 1. above, they are the same

10 November 2017

sales

5

Everything explained well. Comfortable, clean warm showroom & friendly attentive staff. Always offered refreshment

07 November 2017

service

5

Staff were professional and went the extra mile to be helpful.

06 November 2017

sales

5

Dean Gibson was very knowledgable and was great to deal with

06 November 2017

service

5

Staff are always very helpful and polite

04 November 2017

sales

5

all of the staff in the kirkcaldy branch were so friendly

31 October 2017

service

5

Very friendly efficient staff, very clean showroom and always offered a coffee. Also the courtesy cars are really nice, I have had a 5 series and a 3 series GT both of which are now in the running for my next car.

30 October 2017

service

5

Staff seem to be appreciative of customers.

28 October 2017

service

2

I had to call Harry Fairbain to let them know my car wasn't running right after driving it home after the service. Thankfully I'm within a 1 mile radius of the garage and didnt need to drive on any motorways to get home.

25 October 2017

service

3

Service completed effectively, disappointed with poor hoover of car and lack of small touches said as mints and/or air freshener in vehicle that you expect with premium brand servicing.

24 October 2017

service

5

No issues with the service I received

16 October 2017

sales

5

very friendly attentive staff

10 October 2017

sales

5

Time given to choose the right minimfor me

10 October 2017

service

3

Mostly good, however from time to time it can be below the level you expect of BMW/Mini

10 October 2017

service

4

Again the overall experience was good

05 October 2017

sales

5

Kept in touch with regularly regarding car re delivery and also available to answer any questions I had.

03 October 2017

service

5

Booked me in early and knew that i was coming a distance so made sure that my car was taken first then called when it was ready.

03 October 2017

sales

5

Adam, Kelly and Dean gave fantastic service and explained everything very clearly.

28 September 2017

service

5

Always very helpful and pleasant

23 September 2017

sales

5

just effortless service - smooth and happy team - made me feel special and a valued customer which doesn't happy often sadly nowadays

19 September 2017

service

5

Very friendly staff who are always very welcoming.

09 September 2017

service

5

Jacqueline at Kirkcaldy took all my queries and got appropriate checks and work done, no problem

09 September 2017

service

5

motivated staff

07 September 2017

service

2

Advised it would take 30 mins, it took 1h. 15mins.Car was cleaned but it came back dirtier than when it went in - a combination of dirty water being used externally and boot marks on the interior of the car.

04 September 2017

service

4

As above.

04 September 2017

service

4

They forgot to stamp the Service Book

02 September 2017

service

5

They matched the price for two replacement tyres with local tyre fitting companies. The service and MOT were completed on time.

29 August 2017

service

3.5

As above